A MESSAGE FROM TWISTED SISTER:
Monday Evening, July 6
Regardless of wherever in the world you purchased your CD package, you can get a replacement CD Disc One in a slip case by emailing Dr.Rhino@rhino.com AND putting TWISTED SISTER in the subject line. This includes any online retail stores that shipped a physical CD to you.
As each email is answered individually during the business hours of 10a – 5p Pacific time, you will receive an email back within 24 hours with instructions for you to receive your replacement CD.
iTunes update: iTunes will automatically be sending corrected audio files to customers who purchased the release from their music store.
A MESSAGE FROM TWISTED SISTER
Friday, July 3
On the evening of July 2nd, we learned the entire inventory of Disc 1 of Twisted Sister’s Stay Hungry 25th Anniversary set has an audio problem. We had originally been told it was limited to a few thousand and had posted a message to our fans immediately as to how to exchange for a replacement CD.
Rhino Records will replace Disc One from the set you purchased. BEGINNING MONDAY MORNING, JULY 6, 10am Pacific Time, please email Dr. Rhino (Dr.Rhino@rhino.com) with TWISTED SISTER as the subject line. You will receive an email back with this message:
Dear Twisted Sister Fan,
Thank you for your email and we apologize for the poor sound on disc one of the Stay Hungry reissue. We currently have corrected replacement discs available. Please reply to this message with your name, shipping address and a digital photo of your disc and/or packaging. If available, please include your receipt in the photo.
Upon receipt of your email, we will send you a replacement disc as soon as possible.
Thank you for your patience and understanding. If you have any questions, please let me know.
Dr. Rhino
PLEASE NOTE: because each email will be each answered individually, UNTIL THE HOLIDAY WEEKEND IS OVER, you will get a message that says this: Dr. Rhino is currently out of the office and will return on Monday, July 6th. Happy 4th of July!
We have also been told that iTunes purchasers may also experience audio difficulties, again, on Disc 1 only. Please email Dr. Rhino for further instructions for credit exchange by putting Twisted Sister iTunes in the subject line.
If you are limited in your technology and cannot send through a scan/snapshot from your phone, camera, etc. of your CD cover and/or receipt, please be prepared to mail a xerox copy of your receipt to Rhino. Again, as each exchange will be handled personally by a Rhino employee, each request will be dealt with personally. Your replacement disc, in a plain slip sleeve will be mailed to you ASAP.
A personal message from Jay Jay:
Twisted Sister fans are among the most dedicated fans in the world. Everything we have ever done has been focused on giving to you, our fans, the highest levels of concert experiences and recorded product. We go to great lengths to produce CDs and DVDs with the sole intent of making our fans happy and proud to say that they are part of the Twisted Sister family.
We spent a full year (and 24 previous years) working towards our ‘Stay Hungry’ reissue. Our goal was to create a truly special event with fan ownership of this package.
To say that the band is upset and disappointed would be the understatement of the year. Please know that we are working through the weekend with Rhino to address this problem.
Ending on a positive Twisted note, please enjoy your holiday weekend. For you overseas fans, simply enjoy your weekend.
Before you leave your computer today, we hope that you’ll click and enjoy our new video for the song, “30,” as much as we enjoyed making it.
Our dedication to you and your continued support of Twisted Sister continue to be our only focus.
Jay Jay French